Opposite day, and password managers

[sonia]

In striking opposition to receiving kindness, today was bad support day.

Some of it was funny, like receiving confusing instructions from the insurance agent (my expensive Oakland apartment requires renters insurance), because she was emailing with another Sonia and got us mixed up. That has never happened in my life! Sonia is a relatively rare name, especially with that spelling. My condolences to the Susans and Davids out there.

Some of it was disappointing but not unexpected, like receiving a phone call from the garage door company asking for $50 for the visit on Saturday. I paid without arguing because the guy did come out, but it feels so much less warm and fuzzy.

Some of it was infuriating. I use 1Password to keep my passwords. It was refusing to sync between my new and old computers, and also *forgetting passwords* that I entered on the new computer. Aaaaaahhhhh!!! Just what I need when navigating a stressful leasing process, having to reset my password every time I log back in to their system.

1Password support is HORRIBLE. It took an entire week of polite insistent emails and doing whatever they asked me to (screenshots, etc) before someone admitted there was a problem and offered a solution, disconnect and reconnect to my account on the new machine.

That appears to have worked, and also I have canceled my subscription because I installed 1Password to remember passwords, I pay a subscription for it to sync across machines, and I emailed support because there was an urgent problem. 0 for 3 is not okay. It is SO FIRED.

Does anyone have recs for password managers? BitWarden looks like a good candidate. Any experiences with them? I use MacOS and iOS currently, if that matters.

Comments

[jenett]

I use LastPass, which has worked pretty seamlessly. (though I need to set up some time to do some cleanup in there.) I use it on my home computers (Macs), my work comptuter (Windows), and my phone (iOS)

It has a few quirks with specific sites (mostly forum software where there are multiple possible URL entry points that ask for a password), but it's pretty easy to sort that out.

[sonia]

Thanks for the quick rec!

[gingicat]

Seconding LastPass.

[dorothean]

I have a Dashlane subscription that I use on my Windows laptop (where it’s a Chrome extension) and iPhone (where it’s an app). I like it a lot, but I haven’t used any other password managers to compare it with; I also haven’t had to contact support, so I don’t know how responsive that is.

[elainegrey]

I'm using Firefox's solution which syncs across my devices. I'm skimming https://techwiser.com/firefox-lockwise-vs-lastpass-comparison -- which says it's only available on computers, but i have it on my android and ipad. Maybe i'm using legacy behavior? I have been happy with cross platform access.

"Talking about security, both apps are on par in terms of encryption technology." (With an explanation of how to tweak Firefox to have on par settings.)

"If you are a Firefox user, there’s no doubt Firefox Lockwise would suit your end. However, if you are someone who stores card details, addresses, notes, and even your work stuff, it’s more sensible to use LastPass. Those who do not use Firefox as their primary daily driver should stay away from Lockwise"

[sonia]

Thanks!

[sonia]

Thanks! (and hi!)

[sonia]

Thanks! Good info to have. I got sufficiently annoyed by Firefox refusing to stop hassling me about updating every few days that I switched over to Brave. And on the new computer I'm using Safari because the Brave 1Password extension won't download.

[minoanmiss]

*hugs you gently*

[sonia]

*hugs you gently* back. Today has been a better day.

[jesse_the_k]

1Password support is HORRIBLE

Okay, that's it. I've been using 1P for eleven years. My support experience is: write a new forum note into the ether, get a wordy explanation of how it's really a feature, not a bug. OTOH, I've been lucky that my problems go away with restarting and reconnecting.

I'm thinking of switching as well. Extensive convo at TidBITS after a detailed article about switching from 1P to KeePass (open source)

[sonia]

Sorry to hear about the 'splaining. Sounds a lot like what I was getting. UGH.

Not reading your link right now because no spare time, but I might come back to it later.

I'm liking Bitwarden, for what it's worth. Bonus: it's free. Double bonus: You can export your 1Password passwords and import them to Bitwarden, no fuss, no muss. The only tricky bit is that the Export menu item only enables in 1Password when you click on a specific account, which is (probably intentionally) non-obvious. And I think some deleted entries were resurrected, but that's way better than having to copy over every single one.